RETURN & REFUND POLICY

At Slimora, we want you to be completely satisfied with your purchase. This policy outlines our return and refund procedures.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on unopened products. If you are not satisfied with your purchase for any reason, you may return unopened products within 30 days of the original purchase date for a full refund.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• Product must be unopened and in its original packaging
• Return must be requested within 30 days of purchase
• Product must be in its original condition
• You must have proof of purchase (order number or receipt)

Items Not Eligible for Return

The following items are not eligible for return:

• Opened or partially used products
• Products purchased more than 30 days ago
• Products without proof of purchase
• Products damaged due to misuse or neglect

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] or call 1-800-SLIMORA
2. Provide your order number and reason for return
3. Receive a Return Authorization (RA) number
4. Package the item securely in its original packaging
5. Include the RA number on the outside of the package
6. Ship the item to the address provided by our customer service team

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure your return is received.

Refund Process

Once we receive and inspect your returned item, we will process your refund:

• Processing Time: Refunds are typically processed within 5-7 business days after we receive the returned item
• Refund Method: Refunds will be issued to the original payment method used for the purchase
• Notification: You will receive an email confirmation when your refund has been processed

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected]. We will:

• Send a replacement product at no charge
• Provide a prepaid return label for the damaged item
• Process a full refund if replacement is not possible

Wrong Item Received

If you receive the wrong item, please contact us within 7 days of delivery. We will:

• Send the correct item immediately
• Provide a prepaid return label for the incorrect item
• Process a full refund if you prefer not to receive the correct item

Cancellations

If you need to cancel an order, please contact us as soon as possible:

• Before Shipping: Orders can be cancelled at no charge
• After Shipping: Orders cannot be cancelled, but you may return the item following our return policy

Exchanges

We do not currently offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired product.

International Returns

International customers are responsible for all return shipping costs and any customs fees. Please note that return shipping times may vary by location.

Sale Items

Sale items and promotional products are subject to the same return policy as regular items, unless otherwise stated at the time of purchase.

Contact Us

If you have questions about returns or refunds, please contact us:

Email: [email protected]
Phone: 1-800-SLIMORA
Hours: Monday-Friday, 9:00 AM - 5:00 PM EST